Terms & Conditions

ASL Online Booking– Terms and Conditions

1. Services

 1.1    The Sessions may be recorded both in sound and video and kept as a record on our secure servers.  If you do not wish us to keep a copy of the Session you must inform us in writing prior to the Session taking place;
1.2    You may not use video or sound recording equipment during any Sessions without our express permission to do so.

2. Screening
2.1    An initial booking in form must be completed prior to a session taking place.  You will need to supply us with any information that is relevant to the issue.  If there is any material misrepresentation or false information provided, we reserve the right to decline the contract and will refuse liability.

2.2    We cannot always offer assessment or treatment to every individual, whether we do so will be based on the initial session.

2.3    By paying for the Services you are agreeing to us releasing the relevant information, completed in the initial booking in form, to a qualified ASL Speech & Language Therapist.

3. Payment  

3.1 Clients will pay upon booking via our website. In circumstances where other organisations such as charities/solicitors/health companies are responsible for paying, clients will be invoiced monthly. Invoices to be paid by direct debit within 7 days of invoice date. An administration charge of £15 will be incurred for late payment. Clients using private medical insurance are responsible for settling the invoice and then claiming from the company concerned. Please ensure you check that speech therapy is covered by your insurance before commencing sessions.     

3.2    All payments are in advance and your right to a refund is set out below.  Services that are paid for in advance must be used within 6 (six) months of the date of payment.

4. Cancellation  

8.1 Appointments cancelled at less than 24hrs notice will be charged at the full rate.  Parents or clients may choose to withdraw from therapy at any time, however at least a week’s notice would be appreciated. We will endeavour to keep all appointments, but no liability can be accepted for inconvenience/expense if unforeseen circumstances mean arrangements have to be cancelled or changed.    

14.1    If you are a Consumer (an individual who is not acting as a business or other organisation) protected by the Consumer Protection (Distance Selling) Regulations 2000, you have a legal right to cancel a booking that you have made with us within 7 (seven) working days of the date the booking was made.

14.2    If you commence use of the Services within the seven day period your right to cancellation is lost.

14.3    In the event that you wish to cancel a booking within this period, you must contact us in writing by sending an email to jessica@allenspeechandlanguage.co.uk . If you send your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent the e-mail or posted the letter to us.  You may wish to keep a copy of your cancellation notification for your own records.

14.4    In the event of cancellation under this clause, you will receive a full refund of the cost of the Services. We will process the refund as soon as possible and, at the latest, within 30 (thirty) calendar days of the day on which you gave us notice of cancellation.


9.1 In cases where a client is also receiving therapy from an alternative provider, we will liaise with the alternative provider only with your signed permission. It is highly recommended that you give your consent to ensure that therapy targets are not contradictory and to ensure effectiveness of therapy.    

9.2 The therapist will share reports with any other professionals involved including school, Educational Psychologists, GP etc.  

9.3 In the case of separated or divorced parents/guardians, it is our company policy to share information concerning all assessments and therapy with all parents/guardians who have parental responsibility. 

By submitting this form, you confirm that you are the primary care giver and have legal authority to act on behalf of your child


10.1 Information shared during the course of assessment and therapy will be used only for the purpose for which it is given, and not released to other agencies without prior consent. However, if we are concerned about a child or vulnerable adult’s welfare at any time we are obliged to follow our professional code of conduct and pass on information to the relevant other agencies, on a need-to-know basis. 


11.1 In some instances the client may be videoed or photographed for therapeutic purposes e.g., to record their speech before and after therapy. Any such videos or photographs will make up part of your child’s medical file and in line with professional liability insurance requirements will be kept on file for 7 years following the conclusion of therapy, or for children under the age of 18 until they are aged 25.  

7. Eligibility

7.2    Our Services are not intended to replace those services provided by your GP, other health professionals, the NHS services.  We recommend, therefore, that you keep your GP informed about the Services that we are supplying to you.

16. Variation
16.1    We reserve the right to change or amend these terms and conditions from time to time and you should make yourself aware of any updates on these pages of the Website.  Continued use of the services after such changes are posted, constitutes your acceptance to the amended or varied terms and conditions.

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